KeysReptiles.com Florida Keys Reptile Store,live reptiles,enclosures

Return/Refund Policy
Merchandise – Returns are allowed on unopened products that are accompanied with
all of the original packaging within 30 days of ship date. If the product is returned
undamaged and unopened you will receive a full refund minus shipping charges.
Damaged items must be reported to us within 24 hours of receiving the product and
original packaging must be intact to receive a full refund. Defective items must be
returned within 7 days of the ship date and also must include original packaging. Upon
arrival of the defective or damaged product, we will inspect the damage or defect and
will replace the product or a refund will be issued. You are responsible for
assuring the return of the product before a replacement or refund is issued.
Live animals - We guarantee live arrival of all animals. As the care of the animal is out
of our hands after delivery, we do not guarantee the health of the animal after
successful delivery. We ship live animals from Monday – Wednesday each week and
you must sign for the package or all guarantees are void. Live shipments will be sent
via UPS Overnight. Some rural locations and addresses do not allow for actual “Next
day” shipping, in which case we will contact you to make reasonable arrangements
before shipping. Physical addresses are required as UPS will not deliver to a P.O. Box.
D.O.A. shipments are rare, but if this is the case you will need to provide proof to
receive a replacement or refund. Replacements will be sent if available,
free of shipping charges. If no replacement is available a store credit
will be issued for the entire cost of the purchase, including shipping.
*We do not currently accept orders outside of the United States. If you are really
interested in trying to make an arrangement like this,
please use the email contact below to inquire with the owner.
*If you are ordering live animals as well as products, you should
consider making separate orders for your Overnight and Ground shipments.

Unique Feature of KeysReptiles.com
One of the features that KeysReptiles.com offers you that other sites do not
is the the ability to communicate with the owner and manager
of the company with your reptile related queries.
We ask that you try to use the email contact as your main contact in this case.
We will get to your questions and concerns as soon as possible.
Email us at keysreptiles@bellsouth.net
If for some reason you have an emergency and absolutely need to speak with us within
the same day, you can contact us on our mobile phone: (305)393-9914.
Please call us for emergencies only as we can
usually get back to your emails within 48 hours.
Fax Us
We also welcome fax orders! Our fax number is (305)453-3445.
KeysReptiles.com is brought to you by Paradise Distributing Co.
97300 Overseas Highway, Unit #13A
P.O. Box 370290
Key Largo, FL 33037
New Retail Summer Hours
Friday 10:00-5:30pm
Saturday 10:00-4:00pm
Sunday 10:00-4:00pm
* Please use our PO Box for any mailings
(Click here for precise directions to our store location)

Privacy Policy
When you decide to place an order, you are asked to complete an order form. The order form requires your name,
billing and shipping address, credit card number, expiration date and CID#. You should also include other
information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This
information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only
for the benefit of KeysReptiles.com and you, our customer. KeysReptiles.com does not collect, rent, sell or share any
of your personal information obtained when completing or entering an order with us. We do work with Yahoo! as a
hosting companyand the following is an excerpt from their privacy policyas it may apply to you, our customer:
Yahoo! collects information about your transactions with usand with some of our business partners, including
information about your use of financial products and services that we offer.
Yahoo! automatically receives and records information from your computer and browser,
including your IP address, Yahoo! cookie information,software and hardware attributes, and the page you request.
Yahoo! uses information for the following general purposes: to customize the advertising and content you see, fulfill
your requests for products and services, improve our services, contact you,
conduct research, and provide anonymous reporting for internal and external clients.
INFORMATION SHARING AND DISCLOSURE
Yahoo! does not rent, sell, or share personal information about you with other people or non-affiliated companies
except to provide products or services you've requested, when we have your permission,
or under the following circumstances: We provide the information to trusted partners who work on behalf of or with
Yahoo! under confidentiality agreements. These companies may use your personal information to help
Yahoo! communicate with you about offers from Yahoo! and our marketing partners.
However, these companies do not have any independent right to share this information. We have a parent's
permission to share the information if the user is a child under age 13. Parents have the option of allowing Yahoo! to
collect and use their child's information without consenting to Yahoo! sharing of this information with people and
companies who may use this information for their own purposes. We respond to subpoenas, court orders,
or legal process, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary
to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud,
situations involving potential threats to the physical safety of any person, violations of Yahoo!'s terms of use, or as
otherwise required by law. We transfer information about you if Yahoo! is acquired by or merged with another
company. In this event, Yahoo! will notify you before information about you is transferred
and becomes subject to a different privacy policy.